I've used most of the other cheaper types of pod machine over the last few years and this is definitely the best. Very easy to use for lattes and cappucinos - just put the tube into the milk and away you go! Clean up is really easy as well, just do the same with a cup of water instead of milk. For those concerned about it being too low for mugs, you can slide the drip tray off to fit a mug under, although you do get a very small amount of water on the counter if you don't replace it as soon as you stop pouring. The only downside was that the supplied coffee samples were a year out of date!